FRNPay Update - Authorising for AMEX Payments

AMEX now requires additional company information before they will let you accept payments from your customers that hold an AMEX card.

The information that must be provided to AMEX is:

• Company Name
• Legal Name
• ABN/ACN
• Business Email
• Address (please note, if this is your personal address, it still must be added. This WILL NOT appear anywhere for your client to see)
• Phone Number

The information they require is already available in your Company Settings - we simply need you to reconnect FRNPay to authorise that we can pass this information on to AMEX.

IF YOU DO NOT DO THIS, YOU WILL NOT BE AUTHORISED TO ACCEPT AMEX CARDS FROM YOUR CLIENTS.

To do this, you will need to deactivate FRNPay and Reconnect.

Here are the steps to do it:

1. Go to your Office View
2. Click Settings > Configuration > Jobs > Payments
3. Open the FRNPay Payment Method
   1. Please note; you may have changed the FRNPay Payment Method name to something different - ensure you are in the correct one
4. Toggle 'Active' at the top of the screen
5. Press Save and then press Save Changes at the top of your screen to finalise the disconnection
6. Click 'Activate FRNPay'
7. Review the Company information that appears and press 'edit' on the bottom to make any changes
   1. PLEASE NOTE: YOU MUST PROVIDE COMPANY ADDRESS. If you business is registered to your private address that is okay, this is only passed onto AMEX and will not appear anywhere on the quote or invoice in FRN for your customer to see
8. Press Save at the bottom
9. Press Save Changes at the top of the screen to finalise the connection